Any service workflow can be consolidated, automated and published in a centralized service catalogue with ServiceNow – this is what we tell our customers every day. It could be processes to request service from IT, HR, Procurement or another service department within the company. But it could just as well be something else. Like the process to create and maintain the marketing planning. That’s what we did – in about 6 weeks.
On 7, 8 and 9 October, we hosted the second edition of NowForum, the IT Transformation event series in Frankfurt, Paris and London. Launched in 2013, the series evolved globally this year with the addition of NowForums in Washington, D.C., Sydney and Singapore. We’re likely to add more events to the NowForum 2015 calendar.