Blogging, Customer Experience, Stories

Hello ServiceNow!

ImageSo NetApp is well behind me now, and here I am at ServiceNow.

One of the many great things about a change like this, is that it forces you to readjust on various levels. It’s a great opportunity to get reacquainted with yourself, your profession, the things you thought you knew – and learn a heck of a lot new things while going through that process.

ServiceNow has been a very impressive experience so far. New market category, new product, new customers, prospects, and sales channels. New business model, sales and marketing strategies. Understanding the inner workings of a subscription-based service model. What it means to be part of the fastest growing software company in the world. Native cloud. State of the art data centers coming online across the globe. Professional services. A channel ecosystem expanding like wild fire.

Phenomenal customers, who entrust us with massive workloads of data critical to their day-to-day business operations. We can’t fail them. We return innovation to their IT departments by replacing IT Service Management legacy systems that have been around for decades without going anywhere. The IT guys hate them, the employees hate them, even the guys over at BMC and HP themselves probably hate them by now. With ServiceNow, on top of the readily available IT Service Management processes, IT departments are able to develop apps on the platform themselves, automating processes specific to their company, bringing instant value to the business. And with those custom apps sitting on top of the ServiceNow platform, they automatically benefit from all available platform technology and enhancements over time.

We are revolutionising IT Service Management, and allow our customers to take our technology to unseen levels of deployment within their organizations. Way beyond IT. We turn your IT into the department of “yes”. All new. It’s a lot to take in.

I listened to a customer who got just a titbit emotional when he described the impact of ServiceNow to his IT department. We actually were able to make their lives a little easier, more fun. They get to spend more time on creating business value through IT innovation, instead of running from incident to incident and just barely keeping the lights on. Bingo.

I listened to the CEO, the CTO, VP’s of product development, sales, professional services and so on. Huge vision and determination. All these great stories – if you are interested, I can really recommend this keynote speech taped at our annual user conference Knowledge back in May of last year. Our CEO Frank Slootman packed it with stories essential to ServiceNow. Have a look, and let me know how you liked it.

And then the people on the ground! All these new excellent people that have been working since 2004 building this company you didn’t even knew existed – and here it is, and they’re happy you joined to help out in Europe. This last week I got to visit our offices in San Diego and San Jose, met many of my new colleagues and was able to start building new working relationships. Awesome.

Had a couple of beers with Tim, who after college graduation worked for EMC for 13 years before joining ServiceNow. Former adversary. Great guy. We had a good laugh about our backgrounds, and then a couple more cold ones.

I will stop here. Come back for more, later. I am writing a pretty good piece on narrative in business.

O and by the way: If you like these stories, why not join ServiceNow yourself? We have so many job openings. Get in now.


5 thoughts on “Hello ServiceNow!

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