Agency, Communications, Event Marketing, Internal Communications, Marketing ROI, Online events, Webcast

The α and ω of Internal Communications

I
Imagine an international company of 2000 employees with no intranet (or wiki’s, or Yammer), no employee newsletter in print or email, no bulletin boards, no narrow casting screens, no regular employee all hands meeting. Basically, this company doesn’t have an internal communications function, wouldn’t you agree?

Then imagine I gave you – brilliant marketing and communications strategist – EUR100,000 of my budget, and asked you to establish a channel for internal communications, and maintain it for one year. It’s an open brief, and the executive team is fully behind you.

What would you do?

II
Every 6 months, I run an event for all European employees of the company. We use it to look back, recognise the most valuable contributors to the company’s success, and look forward to what’s ahead of us. Since our VP EMEA said he wouldn’t have his workforce travel to a central location for the event (“It doesn’t generate direct revenue, so let’s find a cost efficient format”), we were forced to come up with something special.

With our partner Quadia, we created a live and interactive television show, broadcasted to all offices across EMEA. A state-of-the-art event, with professional host (the eminent Ronnie Overgoor), director, rehearsals, floor manager, TV crew, make-up – the whole shabang. We pre-record video items, ask employees to create content, and give them the opportunity to send in their questions and concerns.

Usually, the employee feedback on the event is 10 out of 10. The next edition will be in June. It’s a big thing.

III
But how does one calculate the ROI of internal communications?

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One thought on “The α and ω of Internal Communications

  1. It is a brilliant event. Establishing the ROI indicates there is a goal. Most likely is a higher goal than just this event which is just a tool. From my POV, goals should be looked at not from the event perspective itself but how it impacts the employee community. An annual survey of how employees perceive management, remuneration, communication etc with supporting indicators of attrition, exit interview etcetera should provide the complete picture. And whether in the communication certain aspects need to be highlighted. In the end, without a well-informed, enthusiastic, and committed workforce combined with a strong positive culture any company is destined to fail in the long run.

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